DXM Hub FAQ's

How do I publish a product recommendation strategy on my website?

Please click here, to visit our knowledge base with step by step instructions on how to create & publish personalized recommendations.

Where can I find my recommendation metrics?

You can find all Metrics under the ‘Metrics’ section.Navigate to the Metrics section by clicking on ‘Metrics’ in the top navigation bar.

I have created a strategy but nothing is being displayed on my website?

Please click here, to visit our knowledge base with step by step instructions on how to create & publish personalized recommendations.

The recommendation I have created is working on my website but not on my app. How can I fix it?

Recommendation on application only works via API implementation. Please click here, to find detailed instructions on how to implement API & receive recommendation data.

To upload a new audience, is CSV the only supported format?

At this point, only CSV. We can support more formats in future releases

Can I modify/update the parameters?

You can click on the ‘edit’ icon next to “Configure Model Parameters” within a Strategy configuration.Here you can add or remove any attribute or even adjust the slider for the attribute you want to change the score.

How can I change the weightage score of strategy model parameters?

You can click on ‘edit’ icon next to “Configure Model Parameters” within a Strategy configuration. Adjust the slider for the attribute you want to change the score.

How can I display recommendations only on a page/page type?

You can configure an Experience to render only on a particular page. Please click here, to find detailed instructions on how to configure an Experience.

How can I access the Audience Overlap Information?

Click on the ‘overlap’ icon next to each Audience name from the Audience Listing Table. Please click here, to find details about Audience Overlap.

Can I change my template type for an existing template?

No, once a template configuration has been created it’s not possible to modify the template type. The same template however can be used for different type of content

Can I change/edit my template while configuring a module?

No, it’s not possible to directly edit a template while from within a module config screen

Can I link multiple different strategies and/or content on the same template & module?

Yes, as part of module configuration you can link multiple Strategies and/or Content to the same template.

How can I set a goal, metric & confidence score for an Experiment?

While configuring an Experience, within the Experiment Settings, you can goal, metric & confidence score for a particular Experiment

How can I create & publish an experience across all the pages on my website?

Currently it’s not possible to publish a single Experience across all pages on your website.

For collaborative filtering strategy, can I combine two different models into the same strategy?

Yes, simply select the models you’d want to be part of the Collaborative Filtering Strategy and finish the strategy setup.

Why don’t I have ‘Configure model parameters’ & ‘Apply personalisation’ options for all strategy models?

Certain models like ‘Recently Engaged’ don’t have option to ‘Configure model parameters’ because

What is an Experiment?

An Experiment is simply comparing two or more variations of similar items (with or without a Control group) to identify the best possible variation to use on a particular page, placement and for a particular user group or individual user.

What does ‘Goal’ & ‘Metric (KPI)’ represent?

Goal & Metric represent the value selected as part of the Experiment setup. They help determine which variation is having the best performance against all others

Why is there no data in Blox.ai impact metrics?

If you are a new customer, after initial integration of Blox on your platform, please wait for up to 24 hours before data is made available in the metrics section.

How can I integrate Blox on my platform?

Please click here, to find detailed instructions on how to integrate Blox on to your platform

What is api integration? How does it work?

Please click here, to find detailed instructions on Blox API integrations.

Does Blox have support for android & iOS integration?

We support android & ios via API integration. Please click here, to find detailed instructions on Blox API integrations.

What is a strategy? How can I create/edit a strategy?

Strategy is the foundation that provides the logic behind all personalized recommendations & search content from Blox. Strategy is powered by different base models. Please click here, to find detailed instructions on how to configure a strategy.

Where **can I find the performance metrics for the strategy I created?1

Business rule allows you to filter the results provided by a strategy. You can decide to either include or exclude certain items from your recommendations results. Please click here, to find detailed instructions on how to configure a business rule.

What are metrics?

Metrics provides you with data that shares insight into performance & impact of Blox on your platform and also provides data about the performance of your platform. Please click here, to find detailed instructions on how to access Metrics.

Can I set different confidence levels for the experiment?

As part of the experiment settings, you can provide any value as the confidence score. Please click here, to find detailed instructions on how to configure an Experiment.

What are the default metrics that are measured?

Please click here, to find detailed instructions on how to access Metrics.

Can there be custom metrics defined?

Currently it’s not possible for you to define custom metrics.

What does Control do in Experiment?

‘Control’ is used as a baseline to test against something during an Experiment. For example, you can test the performance of recommendation against your default platform. Here ‘your default platform’ is “Control”

What is a placement?

A ‘Placement’ is a position that is configured on a page as part of the setup process. When configuring Experience, you can decide on which placement to link any module. Please contact us here to mange existing placements or create new ones.